Drivenbystyle LLC
Internet & Phone Sales Office
8240 Belvedere Ave Suite E
Sacramento, CA 95826
Phone : 888-669-1154

Customer Claim Form Details

Date
2023-11-01 02:07:51 pm
Order No.
DBS63316
Jonathan gable
12027 US Hwy 117 N
Wallace, North Carolina, 28466
United States
T: 9106797191

rsautobody@randsautoandtruck.com
Jonathan gable
R and S Auto
12027 US Hwy 117 N
Wallace, North Carolina, 28466
United States
T: 9106797191
Dear vendor please add your comments and click update button to submit your customer service claim response :
    Upload Photos
    Year, Make, and Model (Trim):
    2006 audi s4
    VIN (optional, to help verify and confirm YMM):
    waugl78e16a199915
    Make sure you signed “damaged” on the delivery receipt for any damaged items, as this is required for coverage on freight shipments. Excludes UPS/Fedex
    driver dropped off and left before i could get invoice to sign and accept hood
    Make sure you signed “shortage(s)” on the delivery receipt if any item is missing, as this is required for coverage on freight shipments. Excludes UPS/Fedex
    made with xpo logistics
    Clear Image of Part Label(s):
    Claim Images :
    Images of all 6 Sides of the Box:
    Claim Images :
    Images of the Internal Packaging/Bubble Wrap/Bagging Inside the Box:
    Claim Images :
    Images of the Damaged Part(s) and Close Ups of Cracks/Chips/Scratches: Provide several photos.
    Claim Images :
    Image of the BOL and/or Shipping Label/Sticker on the box:
    Claim Images :
    Vendor Images/Comment :
    Hello, please see screenshot from our rep. The consignee (your customer) filed a damage claim on this. I have asked to see if this can be cancelled or if we will need to wait the duration of the claim period. Ill keep you posted. - Destinee
    Admin Files :
    Claim Order History
    Claim Date AddedClaim StatusClaim Comments
    2023-11-01 02:07:51 pmAwaiting Claim Review
    (Driven By Style LLC)
    made with xpo logistics
    2023-11-01 02:10:06 pmAwaiting Claim Review
    (Driven By Style LLC)
    made claim with xpo
    2023-11-01 02:12:30 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    Please contact XPO. This was dropped off without signature and driver left. I had my customer (body shop manager) call the carrier immediately.


    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-11-02 11:03:19 amAwaiting Claim Review
    (Driven By Style LLC)
    Hello,

    i have reached out to the carrier and will get back to you.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2023-11-02 11:21:32 amAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    " i have reached out to the carrier and will get back to you."

    We will await your followup.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-11-07 01:17:02 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    My customer called to get status on this. They need to finish customers car and need to get update on when new part can ship or they will have to finish vehicle with OEM parts.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-11-08 11:41:55 amAwaiting Claim Review
    (Driven By Style LLC)
    Hello,

    i have requested an update form our rep. i will get back to you soon

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2023-11-08 01:58:08 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    " i have requested an update form our rep. i will get back to you soon"

    Thank you. We will await update.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-11-14 03:27:01 pmAwaiting Claim Review
    (Driven By Style LLC)
    HEY GUYS WOULD LIKE TO GET UPDATE ON THIS HOOD SO I CAN LET MY CUSTOMER KNOW WHATS GOING ON SO I CAN GIVE HIM AN UPDATE ON A TIME FRAME TO RECEIVE A NEW HOOD
    2023-11-14 04:27:12 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    Our customer is looking for an update. This has been waiting since last Wed.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-11-15 03:18:53 pmAwaiting Claim Review
    (Driven By Style LLC)
    Hello,

    i just cc'd my reps boss. i am hoping to get an answer soon.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2023-11-15 03:23:25 pmAwaiting Customer Claim Response
    (Jonathan gable)
    Jonathan Gable,

    Extreme Dimensions sent another followup with the carrier. We expect an update soon. I will assign this back to Extreme Dimensions for completion. We just wanted to update you on status. See below.

    "i just cc'd my reps boss. i am hoping to get an answer soon.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833"

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-11-15 03:23:54 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    We have updated the customer and will await your reply.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-11-27 07:53:26 amAwaiting Claim Review
    (Driven By Style LLC)
    hey guys need an update for this hood my customer is about to cancel ive told him give me alittle more time but hes getting alittle upset ive got to get this resolved asap so i can finish this customer car i need a date or something when a new hood will arrive and what do i need to do with this damaged hood
    2023-11-27 10:20:33 amAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    Please update us on this claim. Last update we got was 11/15/23.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-11-28 04:24:25 pmAwaiting Claim Review
    (Driven By Style LLC)
    Hello,

    per the carrier there was an appt scheduled with the customer. They are allowed to deliver at any time in the day even before or after.

    we are unable to file a claim on this.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2023-11-29 06:46:18 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    "per the carrier there was an appt scheduled with the customer. They are allowed to deliver at any time in the day even before or after.

    we are unable to file a claim on this.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833"

    If you look at our notes from 11/1 the body shop manager called XPO immediately to report this. I spoke with him the same day when he called XPO.

    Nov 1, 2023 2:12:30 PM
    "Please contact XPO. This was dropped off without signature and driver left. I had my customer (body shop manager) call the carrier immediately."

    They should have record of this and we have been waiting 28 days for this update. I need to get this resolved.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-11-30 09:40:26 amAwaiting Claim Review
    (Driven By Style LLC)
    hey guys can u give me a call at 910-679-7191 thank you
    2023-11-30 12:38:40 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    When XPO came to deliver this they simply dropped this at the mechanic shop (not the auto body side) and left. The box was sitting at the corner of the garage and simply left there. I just spoke with the body shop owner about this again and he is very friendly and we have spoken each time we worked on this claim for him. The day this happened he called me as soon as they saw this box was left there and found it was damaged and he hung up with me and called XPO immediately. He even called me back after he spoke with XPO.

    We need a replacement hood as the customer really wants this item. The length of time on this claim is causing issues for the body shop with their customer so we need to resolve this promptly. I cannot leave this customer be stuck with a product that is damaged when the delivery driver did not do his job properly.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-12-04 11:00:49 amAwaiting Claim Review
    (Driven By Style LLC)
    okay i will ask my rep again and see what can be done. However they are adamant that is what happened.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2023-12-04 11:39:30 amAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    If XPO will not resolve this then we will be forced to eat a loss to make this right. My customer has been extremely patient and has been in contact with me by phone since the delivery date. Please keep us posted as they need an ETA for a new shipment as they have to complete customer vehicle. His customer is putting pressure on him at the shop everyday.

    I spoke with the shop owner from the very start as soon as they saw this was left at the mechanic shop side of their building and driver left.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-12-11 03:32:55 pmAwaiting Claim Review
    (Driven By Style LLC)
    hey guys i really dont want to push this hood deal but we got to get it resolved as soon as possible im not sure i can smooth it over with my customer anymore he wants his car back before the holidays so just let me know what u find out and thanks again for everthing you have done so far
    2023-12-11 03:47:27 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    I need an update on this claim please. The shop owner reached out to me again today. I have been in touch with him from minutes after the carrier dropped this off with no signature.

    "hey guys i really dont want to push this hood deal but we got to get it resolved as soon as possible im not sure i can smooth it over with my customer anymore he wants his car back before the holidays so just let me know what u find out and thanks again for everthing you have done so far"

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-12-13 10:58:25 amAwaiting Claim Review
    (Driven By Style LLC)
    Hello,

    the carrier still hasnt gotten back to me. I have asked for an update from my rep and her boss. i apologize for the delay.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2023-12-13 11:58:12 amAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    " the carrier still hasnt gotten back to me. I have asked for an update from my rep and her boss. i apologize for the delay."

    We will await your update. Hope they can get this resolved soon. Customer has been very patient and should not have to be held up all this time when the driver did not do his job correctly. It is putting our customer (body shop owner) in a bad spot with his customer that owns the vehicle.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-12-14 02:16:36 pmAwaiting Claim Review
    (Driven By Style LLC)
    Hey guys quick question so what do i do with this damaged hood i was wandering if i could put this damaged hood on customers car just so i can get his car back to him and then when we get this situation resolved i can swap it with the new hood when it arrives and are we going to be paying for shipping this damaged hood back or is it just going to be trash
    2023-12-14 02:20:14 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    Please see customer update below while you work with the carrier.

    "Hey guys quick question so what do i do with this damaged hood i was wandering if i could put this damaged hood on customers car just so i can get his car back to him and then when we get this situation resolved i can swap it with the new hood when it arrives and are we going to be paying for shipping this damaged hood back or is it just going to be trash"


    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-12-20 08:17:45 amAwaiting Claim Review
    (Driven By Style LLC)
    heys guys i hate do this but i can not delay anymore i need a answer today or our money returned so i can source a new hood from another company i have no choice my customer is pissed and i do not want unhappy customers its bad business so im going to tape this box box up and set outside and the shipping company can come get it will be exactly how it was left if u any questions or would like to call me please call me at 910-679-7191
    2023-12-20 12:07:57 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    We have not received any reply to this escalation last Thursday. Please get back to us as soon as possible. This claim is putting my customer in a bad situation and we need to get this resolved.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-12-21 01:02:51 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    We need an update on this asap. We have been waiting since 12/14.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-12-21 08:25:11 pmAwaiting Claim Review
    (Driven By Style LLC)
    Hey Craig,

    Looks like there was a claim on this already however not on our end. What i will do is call tomorrow when i get in at 11am and see who filed the claim.
    If your customer filed the claim i will see if they can close it out for me. In the mean time can you ask your customer if they did file a claim by chance?

    - Destinee

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2023-12-21 08:28:34 pmAwaiting Customer Claim Response
    (Jonathan gable)
    Jonathan Gable,

    You can use this hood while claim is being finalized. Please see below and reply back if this carrier gave you any claim number when you called to report the damage last month. I have your claim prioritized and they will be replying back tomorrow to me once you reply to this message.

    “Looks like there was a claim on this already however not on our end. What i will do is call tomorrow when i get in at 11am and see who filed the claim.
    If your customer filed the claim i will see if they can close it out for me. In the mean time can you ask your customer if they did file a claim by chance?

    - Destinee

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833”

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-12-22 02:47:03 pmAwaiting Claim Review
    (Driven By Style LLC)
    Hey Craig,

    i tried to call and they stated they were out of office. I sent an email to the terminal to see who i can talk to about this. ill get back to you soon.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2023-12-22 04:58:27 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    " i tried to call and they stated they were out of office. I sent an email to the terminal to see who i can talk to about this. ill get back to you soon."

    Thank you we will circle back on this on Tuesday with you.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-12-26 12:37:51 pmAwaiting Claim Review
    (Driven By Style LLC)
    yes the day it got dropped off i had to contact xpo to report what happened and they made me go through claims to report what happend the claim number is cc431592 and the xpo pro number is 774-066532 if that matters they did send me and email wanting and invoice of payment that i made and thats the last ive heard
    2023-12-26 03:16:22 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    Attention Destinee, see below for the claim number XPO provided.

    "yes the day it got dropped off i had to contact xpo to report what happened and they made me go through claims to report what happend the claim number is cc431592 and the xpo pro number is 774-066532 if that matters they did send me and email wanting and invoice of payment that i made and thats the last ive heard"

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2023-12-27 10:52:04 amAwaiting Claim Review
    (Driven By Style LLC)
    Hello,

    please see screenshot from our rep. The consignee (your customer) filed a damage claim on this. I have asked to see if this can be cancelled or if we will need to wait the duration of the claim period. Ill keep you posted.

    - Destinee

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2023-12-27 01:10:31 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    "please see screenshot from our rep. The consignee (your customer) filed a damage claim on this. I have asked to see if this can be cancelled or if we will need to wait the duration of the claim period. Ill keep you posted."

    We will await your reply.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-01-03 09:37:55 amAwaiting Claim Review
    (Driven By Style LLC)
    heys guys if u could give me a call at 9106797191
    2024-01-03 01:03:45 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    My customer called me today to check on status of this claim. He really needs to finish up this claim as this is hurting his business relationship with his customer. The carrier made the mistake from the beginning by delivering without signature and just dropping the hood off and leaving. The carrier also left the shipment on the mechanic shop side not the auto body side. I spoke with this body shop owner right from beginning by phone within minutes of delivery. This has been going on since well before Thanksgiving since 11/1.

    He needs a replacement asap.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-01-05 11:45:10 amAwaiting Claim Review
    (Driven By Style LLC)
    Craig,

    The carrier is trying everything in their power to get this cancelled. They are having some issues with getting it cancelled.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2024-01-05 11:49:35 amAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    " The carrier is trying everything in their power to get this cancelled. They are having some issues with getting it cancelled."

    We will followup with you after the weekend on this.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-01-09 02:46:56 pmAwaiting Claim Review
    (Driven By Style LLC)
    Hey Craig,

    the carrier has not been able to cancel the claim. we may have to wait for your customers claim to pan out as i cant even file it.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2024-01-09 02:57:44 pmAwaiting Customer Claim Response
    (Jonathan gable)
    Jonathan Gable,

    Please see below. You will need to call the carrier direct for status on claim as they actually filed the claim directly with you and will not allow Extreme Dimensions to access it. Typically the carrier just notes the order when a customer calls in to report concealed damage after deliver however they filed an actual claim under your name when you called in.

    https://www.xpo.com/
    Tracking # 774066532
    (800)-755-2728

    "the carrier has not been able to cancel the claim. we may have to wait for your customers claim to pan out as i cant even file it.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833"

    Once you speak with XPO please reply here so I can relay the info to Extreme Dimensions who shipped this to you.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-01-10 06:36:01 amAwaiting Claim Review
    (Driven By Style LLC)
    xpo sent me a email on jan 3 stating the claim has been cancelled
    2024-01-10 12:29:26 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    See update below

    "xpo sent me a email on jan 3 stating the claim has been cancelled"

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-02-01 09:13:00 amAwaiting Claim Review
    (Driven By Style LLC)
    hey guys still need a replacement hood
    2024-02-01 12:05:53 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    Can we please get an update on this claim? We have had no updates since the 10th of Jan.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-02-02 12:56:28 pmAwaiting Claim Review
    (Driven By Style LLC)
    Hello,

    there have been no updated since my rep is trying to get the claim your customer sent over. i will keep you posted.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2024-02-02 12:59:56 pmAwaiting Customer Claim Response
    (Jonathan gable)
    Jonathan Gable,

    Please see latest update on your claim. We will update you once carrier updates the claim.

    "there have been no updated since my rep is trying to get the claim your customer sent over. i will keep you posted.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833"

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-02-02 01:00:20 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    We have updated the customer and will await your followup.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-02-27 06:08:05 amAwaiting Claim Review
    (Driven By Style LLC)
    hey guys were going on a few months now we need a hood asap my customer still wants this hood replaced i can not run my business like this with upset customers if this cant be done im going to have to ask for our money back so i can source somewhere else a new hood
    2024-02-27 12:17:13 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    Please reach out to the carrier for status on this claim. We have had no updates since 2/2. Customer has requested an update.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-02-28 05:49:19 pmAwaiting Claim Review
    (Driven By Style LLC)
    Craig,

    this is taking just as long as the other one your customer filed. I am awaiting claims on this one.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2024-02-29 12:48:14 pmAwaiting Customer Claim Response
    (Jonathan gable)
    Jonathan Gable,

    This claim has not yet settled with the carrier. I can check for update at any time but Extreme Dimensions will update us as soon as they hear anything back.

    "this is taking just as long as the other one your customer filed. I am awaiting claims on this one.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833"

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-03-13 02:27:08 pmAwaiting Claim Review
    (Driven By Style LLC)
    hey guys if u could give me a call at 9106797191 xpo sent me an email cancelling some kind of payment or declining it i didnt know what it means if u could call me so we can get this resolved thank you guys
    2024-03-13 02:35:27 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    Can you please check status of this claim with XPO.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-03-18 08:39:22 amAwaiting Claim Review
    (Driven By Style LLC)
    Hello,

    XPO has paid out the claim finally. Is your customer looking for a refund or replacement?

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2024-03-18 11:37:29 amAwaiting Customer Claim Response
    (Jonathan gable)
    Jonathan Gable,

    See update below and reply.

    "XPO has paid out the claim finally. Is your customer looking for a refund or replacement?

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833"

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-03-19 10:19:32 amAwaiting Claim Review
    (Driven By Style LLC)
    that is great news i have not contacted the customer yet just gotta a question to see my options if he wants a refund what do i do with the damaged hood ive already installed on his car so do i send it back or what happens on that deal? and i feel like he wants a replacment but im not at sure yet ive got to speak with my customer i will let u know as soon as possible and thank you so much
    2024-03-19 11:44:43 amAwaiting Customer Claim Response
    (Jonathan gable)
    Jonathan Gable,

    The original hood will get disposed of. No return will be needed. I will await your confirmation before we send this out to you.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-03-28 10:17:20 amAwaiting Claim Review
    (Driven By Style LLC)
    hey guys my customer wants a refund on this deal if u could please let me know when u send it out so i can pay my customer so we can resolve this situation and again thank you for helping to get this resolved.
    2024-03-28 11:35:05 amAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    Customer has requested a refund instead of replacement.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-04-01 01:58:16 pmAwaiting Claim Review
    (Driven By Style LLC)
    refund has been processed.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2024-04-02 11:55:11 amAwaiting Customer Claim Response
    (Jonathan gable)
    Jonathan Gable,

    A full refund has been issued. Please allow 2 business days for the transaction to complete. A copy of the credit memo has been emailed for your records.

    I wanted to thank you for being patient as this claim was worked out. I am sorry it took so long but I did everything from my side to get this thru and get a full refund approved. If you need anything at all from me do not hesitate to ask. If you could be as generous to leave us a review on my service that would be much appreciated!

    If you would not mind please click the link below and drop us a review. We are a small family owned business and reviews really help us build trust. We understand that not everything works out perfect every time but we will always do our very best to make things right and resolve any issue.

    https://www.google.com/search?client=firefox-b-1-d&q=driven+by+style+reviews

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/