Drivenbystyle LLC
Internet & Phone Sales Office
8240 Belvedere Ave Suite E
Sacramento, CA 95826
Phone : 888-669-1154

Customer Claim Form Details

Date
2024-06-26 12:07:14 pm
Order No.
DBS74108
Gary Bennett
Bennett lumber Company
200 twin oaks drive
Tuckerman , Arkansas, 72473
United States
T: 870 349 4060

garybennettblc@yahoo.com
Gary Bennett
Bennett lumber Company
200 twin oaks drive
Tuckerman , Arkansas, 72473
United States
T: 870 349 4060
Dear vendor please add your comments and click update button to submit your customer service claim response :
    Upload Photos
    Please describe in detail the issue you are having with your order.
    Hey, this is Gary Bennett and I ordered a dodge ram bumper cover. The order number is dbs74108 and it's been shipped but I call GLS Mountain Valley Express and that's that they've lost it so they said that you could file a claim and send me another one.
    What is your desired resolution for this claim?
    Tracking # is 315546527
    What is your vehicle make, model, year and any trim level?
    NA
    Please upload several photos of the issues with your products. The more photos the better we will be able to represent your claim with the shipper.
    Claim Images :
    No image provided...
    Admin Files :
    Claim Order History
    Claim Date AddedClaim StatusClaim Comments
    2024-06-26 12:07:15 pmAwaiting Claim Review
    (Driven By Style LLC)
    GLS has lost shipment 315546527
    2024-06-26 12:08:11 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    Our customer has notified us that GLS Freight informed him his shipment is lost. Please reach out to the carrier to start a lost claim.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-06-28 06:48:44 amAwaiting Claim Review
    (Driven By Style LLC)
    Hello,

    I have reached out to the carrier and will get back to you soon

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2024-06-28 12:10:39 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    " I have reached out to the carrier and will get back to you soon"

    We will await your reply.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-07-01 02:22:10 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    My customer called checking on status of this claim. We need to get a replacement going asap or they will want to cancel this order.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-07-02 10:43:48 amAwaiting Claim Review
    (Driven By Style LLC)
    Hello,

    I have gotten my rep involved as no one is answered my email. Ill get back to you soon.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2024-07-02 11:07:12 amAwaiting Customer Claim Response
    (Gary Bennett)
    Gary Bennett,

    See update below. We expect an update on your claim in next business day. No action is needed from your side I just wanted to keep you informed.

    "I have gotten my rep involved as no one is answered my email. Ill get back to you soon.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833"

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-07-02 11:07:36 amAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    I have updated the customer and we will check back tomorrow.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-07-05 10:28:27 amAwaiting Claim Review
    (Driven By Style LLC)
    Hello

    Shipment got lost on the way back. is your customer looking for a refund or replacement?

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2024-07-05 02:25:30 pmAwaiting Customer Claim Response
    (Gary Bennett)
    Gary Bennett,

    Please reply to the update below.

    "Shipment got lost on the way back. is your customer looking for a refund or replacement?

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833"

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-07-05 02:37:30 pmAwaiting Claim Review
    (Driven By Style LLC)
    A replacement is good if I can get one in a timely manner, like two weeks ?
    Thanks Gary
    2024-07-05 02:40:26 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)
    Extreme Dimensions,

    Please proceed as long as item is in stock and no delay to ship. Please advise.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/