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Drivenbystyle LLC
Internet & Phone Sales Office
8240 Belvedere Ave Suite E
Sacramento, CA 95826
Phone : 888-669-1154

Customer Claim Form Details

Date
2024-07-02 04:11:55 pm Order No.
DBS75081
Jonathan Jaimes
11897 Saxton Way
Victoriville, California, 92392
United States
T: 562-338-7453
jonathanjaimes88@gmail.com
Jonathan Jaimes
1920 West Malvern Ave
Fullerton, California, 92833
United States
T: 562-338-7453
Dear vendor please add your comments and click update button to submit your customer service claim response :
    Upload Photos
    Back
    Year, Make, and Model (Trim):
    2006 Infiniti G35 coupe
    VIN (optional, to help verify and confirm YMM):
    Name, Address, and Contact Information of Installation Shop or self install?
    South Bay Fleet Specialist 13428 Prairie Ave Hawthorne, CA 90250 (424)3748211
    Has the Vehicle Been in a Collision?
    Yes
    Details of the Customer’s Concern and Issue.
    Gap does not fit
    Clear Image of Part Label(s):
    Claim Images :
    Wide-view Image(s) or Video of the Entire Part(s) Without Test Fitting:
    Claim Images :
    Wide-view Image(s) or Video, Full Face and 45°, of the Part and Its Fitment onto the Vehicle:
    Claim Images :
    Close Up Image(s) or Video of Gaps, Fitment Issues, Components Interfering with Proper Fitment, and/or Measurements (required) of Spacings/Gaps Between Panels:
    Claim Images :
    Close Up Image(s) or Video of Any Warpage on Flat Surface and Vehicle:
    Claim Images :
    For Any Carbon Fiber Weave Issue, Use a Coin as Reference for Size of Imperfection:
    Claim Images :
    No image provided...
    For Any Clear Coat Issue, Provide Images without Distractive Reflections:
    Claim Images :
    No image provided...
    For Any Wavy/Dips/Uneven Surfaces, Use Straight-Edged Ruler, or Stick, Place on Top of the Surface, and Provide Image(s):
    Claim Images :
    No image provided...
    Admin Files :
    Claim Order History
    Claim Date AddedClaim StatusClaim Comments
    2024-07-02 04:11:55 pmAwaiting Claim Review
    (Driven By Style LLC)    		Gap does not fit
    2024-07-02 04:16:14 pmAwaiting Customer Claim Response
    (Jonathan Jaimes)    		Jonathan Jaimes,

    Please review the following PDF claim guide on what is required to proceed with a warranty claim. Please provide all required info so we can escalate your claim for review. Thoroughly read the instructions and be sure to include image of the part # label on back of item or the plastic it was bagged in as that is missing from your claim.

    Claim Guide:
    https://www.drivenbystyle.com/pub/media/CaseTemplate.pdf

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-07-03 01:34:23 pmAwaiting Claim Review
    (Driven By Style LLC)    		Exchange fenders that didn’t fit for item # 104207
    2024-07-03 01:38:43 pmAwaiting Manufacturer Claim Response
    (Extreme Dimensions)    		Extreme Dimensions,

    Customer has requested a non warranty return RMA to return the fenders to will call.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/
    2024-07-05 01:41:03 pmAwaiting Claim Review
    (Driven By Style LLC)    		Hello,

    Your RA number is: RA49198

    Please be advised that the return period starts the day the item was delivered to the customer.
    Once the RA is requested the RA number is good for 60 calendar days from the time it has been issued. Any item(s) received AND OR requested after 30 calendar days of the delivered date or Will Call pick up date will incur a 25% restocking fee. Any item(s) received after 60 days of the issue date will not be refunded. A refund will be processed once the package has been received, as long as the item(s) are not altered, modified, or damaged.



    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000
    2024-07-05 02:39:17 pmAwaiting Product Return
    		Jonathan Jaimes,

    Your RA number is: RA49198

    Please be advised that the return period starts the day the item was delivered to the customer.
    Once the RA is requested the RA number is good for 60 calendar days from the time it has been issued. Any item(s) received AND OR requested after 30 calendar days of the delivered date or Will Call pick up date will incur a 25% restocking fee. Any item(s) received after 60 days of the issue date will not be refunded. A refund will be processed once the package has been received, as long as the item(s) are not altered, modified, or damaged.

    Extreme Dimensions
    1920 West Malvern Avenue
    Fullerton, CA, 92833
    714-278-8000

    Please call the warehouse to schedule return appointment.

    Sincerely
    Craig Flango - Owner
    Driven By Style LLC
    Instagram Url : https://www.instagram.com/drivenbystyle916/